> This is an unofficial English translation. The Polish version is legally binding.
If your order requires a complaint or you wish to report a problem, below you will find clear information on what the procedure looks like and what rights you have. Detailed information on withdrawal from the contract can be found in our Terms of Sale.
Withdrawal from the contract
The right to withdraw from a distance contract does not apply to the Consumer in relation to a contract:
- in which the object of the performance is a non-prefabricated item, produced to the Consumer's specification or serving to satisfy their individualised needs,
- in which the object of the performance is an item liable to deteriorate rapidly or with a short use-by date,
- in which the object of the performance is an item delivered in sealed packaging which, once the packaging has been opened, cannot be returned for health-protection or hygiene reasons, if the packaging was opened after delivery,
- in which the objects of the performance are sound or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery,
- for the supply of digital content which is not saved on a tangible medium, if the performance began with the Consumer's express consent before the withdrawal period expired and after the trader informed them of the loss of the right of withdrawal from the contract.
Detailed information on withdrawal from the contract can be found in our Terms of Sale.
Complaints
Where goods purchased from us turn out to be defective, you have the right to lodge a complaint about them on the basis of the statutory warranty for defects. The complaint is best submitted to the e-mail address: info@promedia.pl or by post to: ul. Gdańska 91, 90-613 Łódź.
If you are not a Consumer, we are liable towards you only up to the amount of the order you placed, for one year from the release of the goods.
The provisions below apply to Consumers. The goods complained of should be sent to: ul. Gdańska 91, 90-613 Łódź.
In connection with a defect you may demand:
- replacement of the item with one free from defects,
- removal of the defect,
- or submit a statement on a price reduction,
- or on withdrawal from the contract - in the case of a material defect.
We are liable towards you for defects found before two years have elapsed from the day the item was released. As a rule, you may lodge a complaint within one year of noticing the defect, but the time for lodging a complaint cannot end before the seller's period of liability expires.
Your complaint will be examined (responded to) within 14 days of the date we receive your complaint notification.
More information about complaints can be found in our Terms of Sale.