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Drukarnia Promedia

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Shop terms and conditions

> This is an unofficial English translation. The Polish version is legally binding.

Terms and conditions of the drukarniapromedia.pl website

Setting out, among other things, the rules for concluding sales contracts through the website, and containing the most important information about the Seller, the Website and the Consumer's rights.

TABLE OF CONTENTS § 1 Definitions § 2 Contacting the Seller § 3 Technical requirements § 4 Purchases on the Website § 5 Payments § 6 Order fulfilment § 7 Right of withdrawal from the contract § 8 Exceptions to the right of withdrawal from the contract § 9 Complaints § 10 Personal data § 11 Reservations § 12 Provisions concerning Buyers who are not Consumers Annex 1: Model withdrawal form

§ 1 Definitions

Business Days - days from Monday to Friday, excluding public holidays.

Consumer - a Consumer within the meaning of the provisions of the Polish Civil Code.

Buyer - any entity making a purchase on the Website.

Terms - these terms and conditions.

Website - the drukarniapromedia.pl website operated by the Seller at https://drukarniapromedia.pl.

Seller - entrepreneurs entered in the Central Registration and Information on Business (CEIDG) maintained by the minister responsible for the economy and for maintaining the Central Registration and Information on Business:

  • Krystian Miazek, NIP 726-265-63-66, REGON no. 472304830, trading under the name Krystian Miazek wspólnik PROMEDIA.PL SC - partner in a civil-law partnership
  • Małgorzata Miazek-Roróg, NIP 834-166-04-86, REGON no. 472304830, trading under the name Małgorzata Anna Miazek-Roróg wspólnik spółki cywilnej PROMEDIA.PL - partner in a civil-law partnership

conducting business as a civil-law partnership under the name „PROMEDIA.PL” S.C., with its registered office at ul. Gdańska 91, 90-613 Łódź, NIP 7272466816, REGON no. 472304830.

§ 2 Contacting the Seller

  • Postal address: ul. Gdańska 91, 90-613 Łódź
  • E-mail address: info@promedia.pl
  • Telephone: 42-636-48-28
  • Fax: 42-636-66-44

§ 3 Technical requirements

  • For the Website to function properly, the following are required:
  • A device with Internet access
  • A web browser supporting JavaScript and cookies.
  • In order to place an order on the Website, in addition to the requirements set out in section 1, an active e-mail account is necessary.

§ 4 Purchases on the Website

  • The prices of goods shown on the Website are the total prices for the goods, including VAT.
  • The Seller points out that the total price of the order consists of the following items indicated on the Website: the price of the goods and, where applicable in a given case, the costs of delivery of the goods.
  • The goods selected for purchase should be added to the cart on the Website.
  • The Buyer then selects, from those available on the Website, the method of delivery of the goods and the method of payment for the order, and also provides the data necessary to fulfil the order placed.
  • If the subject of the order placed is the reproduction of data carriers such as CDs, DVDs, Blu-Ray discs or USB memory sticks, the production of packaging for CDs, DVDs, Blu-Ray discs or USB memory sticks, or printing production (printing of leaflets, business cards, posters, brochures, calendars, stickers, etc.) - in accordance with the Act of 4 February 1994 on Copyright and Related Rights and the Act of 9 June 2000 amending that Act - the Buyer must hold the ownership rights to the production ordered, including the right to use, fix and disseminate the works, programs and artistic performances placed on the carriers and printed materials. The materials submitted for production by the Buyer must not infringe copyright, the rights to artistic performances, producers' rights or any other third-party rights.
  • The order is placed at the moment the Buyer confirms its content and accepts the Terms.
  • Placing an order is tantamount to concluding a sales contract between the Buyer and the Seller.
  • The Seller shall provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium no later than at the moment of delivery of the goods.
  • No registration or Account is required to place an order. The Website does not currently run Buyer Accounts - you place your order directly on the Website, providing the details needed to fulfil it and to issue the invoice.

§ 5 Payments

  • Depending on the Buyer's choice, the order placed may be paid for:
  • By ordinary bank transfer to the Seller's bank account.
  • Via the Przelewy24 payment platform (BLIK, payment card, instant transfer).
  • Where payment via the Przelewy24 payment platform is selected, the entity providing the online payment service is PayPro S.A. (the operator of Przelewy24).
  • Where the Buyer selects payment in advance, the order must be paid for within 3 Business Days of placing the order.
  • The Seller informs that, in the case of certain payment methods, due to their specific nature, paying for the order by that method is possible only directly after the order has been placed.

§ 6 Order fulfilment

  • The Seller is obliged to deliver goods free from defects.
  • The order fulfilment time is indicated on the Website.
  • Where the Buyer has selected payment in advance for the order, the Seller shall commence fulfilment of the order once it has been paid for.
  • Where, within a single order, the Buyer has purchased goods with different fulfilment times, the order shall be fulfilled within the time applicable to the goods with the longest fulfilment time.
  • Where the subject of the order is produced on the basis of the Buyer's graphic materials (production with an individual graphic design) - the fulfilment time is counted (1) from the moment the payment is recorded and (2) from the moment an e-mail is received approving for print the previews of the production files that were sent. An approval e-mail received after 3:00 p.m. is treated as delivered on the following business day.
  • Where the fulfilment of the subject of the order requires the Buyer to supply materials (substantive content) for the replication of CDs or DVDs, or for the copying of CDs or DVDs, or for the copying of USB memory sticks, and where the subject of the order is produced on the basis of the Buyer's graphic materials (production with an individual graphic design) - the fulfilment time is counted (1) from the moment the payment is recorded and (2) from the moment an e-mail is received approving for print the previews of the production files that were sent - an approval e-mail received after 3:00 p.m. is treated as delivered on the following business day - and (3) from the moment the material for replication or copying, prepared in accordance with the technical specifications given on the pages of the Website, is delivered.
  • Countries into whose territory delivery is carried out: the Republic of Poland, Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, the Netherlands, Ireland, Lithuania, Luxembourg, Latvia, Malta, Germany, Portugal, Romania, Slovakia, Slovenia, Sweden, Hungary, the United Kingdom, Italy.
  • Goods purchased on the Website are delivered depending on the delivery method chosen by the Buyer:
  • By a courier company
  • To InPost parcel lockers
  • The Buyer may collect the goods in person at the company's registered office on business days between 09:30 and 16:30.
  • Where the Buyer selects personal collection, the goods will be ready for collection within the indicated order fulfilment time, and where the Seller has indicated a dispatch date for the goods - within that time.

§ 7 Right of withdrawal from the contract

  • The Consumer has the right to withdraw from a contract concluded with the Seller via the Website, subject to § 8 of the Terms, within 14 days without giving any reason.
  • The period for withdrawal from the contract expires after 14 days from the day:
  • On which the Consumer took possession of the goods or on which a third party other than the carrier and indicated by the Consumer took possession of those goods.
  • On which the Consumer took possession of the last of the items, or on which a third party other than the carrier and indicated by the Consumer took possession of the last of the items, in the case of a contract obliging the transfer of ownership of multiple items which are delivered separately.
  • In order for the Consumer to exercise the right of withdrawal from the contract, they must inform the Seller, using the details given in § 2 of the Terms, of their decision to withdraw from the contract by way of an unequivocal statement (for example, a letter sent by post or information sent by electronic mail).
  • The Consumer may use the model withdrawal form placed at the end of the Terms, but this is not obligatory.
  • In order to meet the withdrawal deadline, it is sufficient for the Consumer to send the information concerning the exercise of their right of withdrawal from the contract before the withdrawal period expires.

Effects of withdrawal from the contract

  • In the event of withdrawal from the concluded contract, the Seller shall reimburse to the Consumer all payments received from them, including the costs of delivery of the goods (with the exception of additional costs resulting from the Consumer's choice of a delivery method other than the cheapest ordinary delivery method offered by the Seller), without undue delay and in any event no later than 14 days from the day on which the Seller was informed of the Consumer's decision to exercise the right of withdrawal from the contract.
  • The Seller shall make the reimbursement using the same means of payment as were used by the Consumer in the original transaction, unless the Consumer agrees to another solution; in any event, the Consumer shall not incur any fees in connection with that reimbursement.
  • The Seller may withhold the reimbursement until the goods have been received or until proof of their return has been supplied, whichever event occurs first.
  • The Seller asks that goods be returned to the following address: ul. Gdańska 91, 90-613 Łódź, without undue delay and in any event no later than 14 days from the day on which the Consumer informed the Seller of the withdrawal from the sales contract. The deadline is met if the Consumer sends the goods back before the 14-day period expires.
  • The Consumer shall bear the direct costs of returning the goods.
  • The Consumer is liable only for any diminished value of the goods resulting from handling them other than what is necessary to establish the nature, characteristics and functioning of the goods.
  • If, due to their nature, the goods cannot normally be returned by post, the Consumer will also have to bear the direct costs of returning the goods. The Consumer will be informed by the Seller of the estimated amount of those costs in the description of the goods on the Website or when placing the order.
  • Where it becomes necessary to refund funds for a transaction made by the customer with a payment card, the seller shall make the refund to the bank account assigned to the Buyer's payment card.

§ 8 Exceptions to the right of withdrawal from the contract

  • The right to withdraw from a distance contract does not apply to the Consumer in relation to a contract:
  • In which the object of the performance is a non-prefabricated item, produced to the Consumer's specification or serving to satisfy their individualised needs.
  • In which the object of the performance is an item liable to deteriorate rapidly or with a short use-by date.
  • In which the object of the performance is an item delivered in sealed packaging which, once the packaging has been opened, cannot be returned for health-protection or hygiene reasons, if the packaging was opened after delivery.
  • In which the objects of the performance are items which, after delivery, by their nature become inseparably combined with other items.
  • In which the objects of the performance are sound or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery.
  • For the delivery of newspapers, periodicals or magazines, with the exception of a subscription contract.
  • In which the price or remuneration depends on fluctuations in the financial market over which the trader has no control and which may occur before the withdrawal period expires.
  • For the supply of digital content which is not saved on a tangible medium, if the performance began with the Consumer's express consent before the withdrawal period expired and after the trader informed them of the loss of the right of withdrawal from the contract.

§ 9 Complaints

  • In the event of a defect in the goods, the Buyer may lodge a complaint about the defective goods on the basis of the statutory warranty for defects governed by the Polish Civil Code, or on the basis of a guarantee, provided that a guarantee has been granted.
  • Exercising the statutory warranty for defects, the Buyer may, on the terms and within the time limits set out in the Polish Civil Code:
  • Submit a statement on a price reduction
  • In the case of a material defect - submit a statement of withdrawal from the contract
  • Demand replacement of the item with one free from defects
  • Demand removal of the defect
  • The Seller asks that complaints based on the statutory warranty for defects be submitted to the postal or electronic address indicated in § 2 of the Terms.
  • If it turns out that examining the complaint requires the goods complained of to be delivered to the Seller, the Buyer is obliged to deliver those goods - in the case of a Consumer, at the Seller's expense - to the address ul. Gdańska 91, 90-613 Łódź.
  • If a guarantee has additionally been granted for the goods, information about it and about its terms is available in the product description on the Website.
  • Complaints concerning the operation of the Website should be sent to the e-mail address indicated in § 2 of the Terms.
  • The Seller shall examine the complaint within 14 days.

Out-of-court methods of handling complaints and pursuing claims

  • Where the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among other things:
  • Mediation conducted by the locally competent Provincial Inspectorate of Trade Inspection, to which an application for mediation should be submitted. As a rule, the procedure is free of charge. A list of the Inspectorates can be found here: https://uokik.gov.pl/kontakt-inspekcja-handlowa.
  • The assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for the case to be examined before the arbitration court should be submitted. As a rule, the procedure is free of charge. A list of the courts is available at: https://uokik.gov.pl/stale-sady-polubowne.
  • The free assistance of a municipal or district consumer ombudsman.
  • The European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025. The register of entities entitled to settle consumer disputes out of court is kept by the Polish Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

§ 10 Personal data

  • The controller of the personal data provided by the Buyer while using the Website is the Seller.
  • The Buyer's personal data are processed on the basis of the contract and for the purpose of its performance, in accordance with the rules set out in the General Data Protection Regulation (GDPR) of the European Parliament and of the Council (EU). Detailed information on the processing of data by the Seller is contained in the privacy policy published on the Website.

§ 11 Reservations

  • The Buyer is prohibited from supplying content of an unlawful nature.
  • Each order placed on the Website constitutes a separate sales contract and requires separate acceptance of the terms. The contract is concluded for the time and for the purpose of fulfilling the order.
  • Contracts concluded on the basis of these terms are concluded in the Polish language.
  • None of the provisions of these terms excludes or in any way limits the Consumer's rights arising from the provisions of law.

§ 12 Provisions concerning Buyers who are not Consumers

  • The right to withdraw from a distance contract does not apply to an entity other than a Consumer.
  • Any liability of the Seller towards a Buyer who is not a Consumer is limited to the amount of the order placed by the Buyer.
  • The Seller's liability under the statutory warranty for defects towards a Buyer who is not a Consumer is limited to one year from the release of the goods to the Buyer.
  • In the event of a dispute with a Buyer who is not a Consumer, the competent court shall be the court having jurisdiction over the Seller's registered office.

Annex 1 - Model withdrawal form

(this form should be completed and returned only if you wish to withdraw from the contract)

„PROMEDIA.PL” S.C. ul. Gdańska 91, 90-613 Łódź e-mail address: info@promedia.pl

  • I ......................................................................... hereby give notice of my withdrawal from the contract of sale of the following items:

........................................................................

........................................................................

  • Date of receipt ........................................................................
  • Name of the Consumer(s) ........................................................................
  • Address of the Consumer(s) ........................................................................

........................................................................ Signature of the Consumer (only if this form is sent on paper)

Date ............................................

Newsletter Terms

of the drukarniapromedia.pl website

§ 1 Definitions

Newsletter - a service provided free of charge by electronic means, thanks to which the Service Recipient may receive from the Service Provider, by electronic means, previously requested messages concerning the Website, including information about offers, promotions and new items on the Website.

Website - the drukarniapromedia.pl website operated by the Service Provider at https://drukarniapromedia.pl.

Service Provider - entrepreneurs entered in the Central Registration and Information on Business, conducting business as a civil-law partnership under the name „PROMEDIA.PL” S.C., with its registered office at ul. Gdańska 91, 90-613 Łódź, NIP 7272466816, REGON no. 472304830.

Service Recipient - any entity using the Newsletter service.

§ 2 Newsletter

  • The Service Recipient may voluntarily use the Newsletter service.
  • In order to use the Newsletter service, a device with a web browser in its latest version supporting JavaScript and cookies, with access to the Internet, and an active e-mail account are necessary.
  • E-mail messages sent as part of this service will be sent to the e-mail address provided by the Service Recipient at the moment of subscribing to the Newsletter.
  • In order to conclude the contract and subscribe to the Newsletter service, the Service Recipient first provides, in the place designated for this purpose on the Website, the e-mail address at which they wish to receive the messages sent as part of the Newsletter. Next, to the e-mail address provided in the first step, the Service Provider will send the Service Recipient a message verifying the e-mail address, containing a link for the Service Recipient to confirm their wish to subscribe to the Newsletter. Once the Service Recipient has confirmed their wish to subscribe to the Newsletter, the contract for the provision of the service is concluded and the Service Provider will begin providing it to the Service Recipient.
  • The messages sent as part of the Newsletter will contain information about the possibility of unsubscribing from it, as well as a link to unsubscribe.
  • The Service Recipient may unsubscribe from the Newsletter at any time, without giving a reason and without incurring any costs, by using the option referred to in section 5 or by sending a message to the Service Provider's e-mail address: info@promedia.pl.
  • The Service Recipient's use of the link to unsubscribe from the Newsletter, or the sending of a message requesting to be unsubscribed from the Newsletter, will result in the immediate termination of the contract for the provision of that service.

§ 3 Complaints

  • Complaints concerning the Newsletter should be submitted to the Service Provider at the e-mail address: info@promedia.pl.
  • The Service Provider shall respond to a complaint within 14 days of receiving the complaint.

§ 4 Personal data

  • The controller of the personal data provided by the Service Recipient while using the Newsletter is the Service Provider.
  • The Service Recipient's personal data are processed on the basis of the contract and for the purpose of its performance, in accordance with the rules set out in the General Data Protection Regulation (GDPR) of the European Parliament and of the Council (EU). Detailed information on the processing of data by the Seller is contained in the privacy policy published on the Website.

§ 5 Final provisions

  • The Service Provider reserves the right to amend these terms only for important reasons. An important reason is understood as the need to amend the terms caused by an upgrade of the Newsletter service or by a change in the provisions of law affecting the provision of the service by the Service Provider.
  • Information about a planned amendment to the terms will be sent to the Service Recipient's e-mail address provided at the moment of subscribing to the Newsletter at least 7 days before the amendments enter into force.
  • Where the Service Recipient does not object to the planned amendments before they enter into force, it is assumed that they accept them.
  • Where the planned amendments are not accepted, the Service Recipient should send information about this to the Service Provider's e-mail address: info@promedia.pl, which will result in termination of the contract for the provision of the service at the moment the planned amendments enter into force.
  • The Service Recipient is prohibited from supplying content of an unlawful nature.